Terms of Service

Last Updated: January 15, 2025

Welcome to Rural Rise Coaching. These Terms of Service ("Terms") govern your use of our website and coaching services. By accessing our website or using our services, you agree to be bound by these Terms.

Service Description

Rural Rise Coaching provides business coaching and mentorship services specifically designed for young entrepreneurs in rural Malaysia. Our services include business planning, digital marketing guidance, financial management training, and leadership development.

Eligibility

Our services are primarily intended for individuals aged 18-35 who are starting or operating businesses in rural areas of Malaysia. You must provide accurate information during registration and maintain the confidentiality of your account credentials.

Service Agreement

Coaching Programs: Our coaching programs vary in duration from 3 to 12 months. Specific terms, deliverables, and schedules will be outlined in individual coaching agreements.

Payment Terms: Payment schedules and refund policies are specified in individual service agreements. Generally, payments are due before service commencement.

Participation Requirements: Clients are expected to actively participate in coaching sessions, complete assigned tasks, and provide necessary business information for effective coaching.

Intellectual Property

All content on our website, including text, graphics, logos, and course materials, is owned by Rural Rise Coaching and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Client Responsibilities

You agree to:

  • Provide accurate and complete information
  • Attend scheduled coaching sessions punctually
  • Implement coaching recommendations in good faith
  • Respect confidentiality of other participants
  • Use our services only for lawful business purposes

Limitation of Liability

While we strive to provide valuable coaching services, we cannot guarantee specific business outcomes. Our liability is limited to the amount paid for services. We are not responsible for business failures, financial losses, or indirect damages resulting from coaching advice.

Confidentiality

We maintain strict confidentiality regarding your business information and coaching discussions. Similarly, you agree to keep confidential any proprietary coaching methodologies and materials shared during our programs.

Cancellation and Refunds

Cancellation policies vary by program type. Generally, cancellations made more than 48 hours before scheduled sessions may be rescheduled. Refund eligibility depends on the specific terms of your coaching agreement.

Prohibited Uses

You may not use our services to:

  • Engage in illegal or unethical business practices
  • Harass or discriminate against others
  • Share false or misleading information
  • Violate intellectual property rights

Termination

We reserve the right to terminate services for violation of these Terms, non-payment, or disruptive behavior. Upon termination, access to coaching materials and ongoing support will cease.

Governing Law

These Terms are governed by Malaysian law. Any disputes will be resolved through arbitration in Kota Kinabalu, Sabah, Malaysia.

Changes to Terms

We may update these Terms periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of revised Terms.

Contact Information

For questions about these Terms, contact us:

  • Email: [email protected]
  • Phone: +60 4 1746 88690
  • Address: Suite 12-A, Wisma Sabah, Jalan Haji Saman, Kota Kinabalu, 88000 Sabah, Malaysia

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.